Good 2 Great from a Service Manager perspective

 

This month, the Real Life Option blog comes from Albert Adomakoh, a Service Manager from London.

 

Albert Adomakoh:

Albert in a frameI believe that every organisation, like any other living organism, has an ethos that guides decision making and directs what we do. I joined RLO a few years ago and it was apparent that the people we support were at the centre of what we do.

When I heard of the G2G programme, I was quite excited, as I realised the potential it had to positively impact the organisation to achieve greatness in what we do and more importantly, the added benefits of training individuals to utilise the tools needed to achieve this.

Internal investment to ensure the future is fundamental and valuable to any organisation. Some may question this, especially in the current  economic downturn, but I believe that it is an indication of good leadership and planning to invest in the future. Although it is difficult a time for everyone, the changes we are going through present opportunities, both within and outside the organisation.

I admire Maya Angelou's quote on change:

 'The need for change bulldozed a road down the centre of my mind'.  

As much as I am affected by organisational change, I count it a privilege to be a part of the leadership programme and also to participate in the training to use these tools.

The services I work in have greatly benefited from: 

  • the use of one page profiles
  • clarifying any ambiguities around our roles and responsibilities with the use of the doughnut tool
  • effective organising and holding meetings with the positive and productive meeting approach
  • reviewing aspects of our service provision with tools like 'what's working and what's not working'
  • measuring the quality of our service provision as a whole.

I believe that the G2G programme as a whole and our partnership with Helen Sanderson Associates will positively influence what we do - and no doubt move us on to greater heights.

                                     http://www.reallifeoptions.org/

 

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