Quality

Quality means different things to different people.

A person centred organisation will invest in creating a culture of quality. This means investing in initiatives to improve the quality of the service, regularly checking at how well we are doing from different perspectives, and putting safeguards in place.

There are 4 specific questions that we can ask when thinking about the quality of person centred thinking and planning:

• Is it happening
• Is it happening right
• Is it changing peoples lives
• Is it changing services.

 

Papers and Articles

Evaluating Progress

"Successful implementation is not simply 'more people have plans'. Successful implementation is 'more people have plans which make a difference."

This paper suggests four main tests to view progress

1. Person centred planning happening
2. Person centred planning happening right
3. Person centred planning is changing peoples lives
4. Person centred planning is changing services

To view this paper see the downloads box on the left.

 

An easy to read booklet giving information for Inspectors, Commissioners and Providers
This booklet was developed as part of a VPST funded project that brought together Commission for Social Care Inspection, commissioners and providers to explore person centred thinking and practice. This work has been developed in Salford and Cheshire and is an outcome of the research on the impact of person centred planning. As person centred planning is evidence-based practice, this booklet is intended as a guide for inspectors, providers and commissioners. It takes the outcome groups from the domiciliary care standards and suggests what inspectors may be looking for and provides examples of best practice. It is intended as an example of best practice in person centred thinking and planning across all standards, for everyone in all services, not just domiciliary care. Of course, the most important thing inspectors are looking for is that people are actually living the kind of lives they want with the support they need - that person centred thinking and planning results in person centred action. The guidance in this booklet is intended to help everyone focus on that goal.

To view this booklet see the downloads box on the left.

 

A Final Report of the Commission for Social Care Inspection on Person Centred Approaches
Person centred thinking and planning makes a positive difference to people's lives. Research (2005) proves that person centred planning means that people have more choice in their lives, are  more involved in the community, and have more contact with friends and family.
We wanted to make sure that people who inspect services, people who commission services, and people who provide services all understand what they need to do about person centred planning. We worked with inspectors, providers and commissioners in Salford and Cheshire and looked at the domiciliary care standards. The Valuing People Support Team supported this project.

To read this report in full see the downloads box on the left.