Quality

Quality means different things to different people.

A person centred organisation will invest in creating a culture of quality. This means investing in initiatives to improve the quality of the service, regularly checking at how well we are doing from different perspectives, and putting safeguards in place.

There are 4 specific questions that we can ask when thinking about the quality of person centred thinking and planning:

  1. Is it happening
  2. Is it happening right
  3. Is it changing peoples lives
  4. Is it changing services.

 

For more information

In the UK contact juliel@helensandersonassociates.co.uk

In the USA contact amandag@helensandersonassociates.com

In Canada contact juliem@hsacanada.ca

In Australia contact info@helensandersonassociates.com.au


Reading Room

Visit our reading room for information and examples about quality.